RETURNS & REFUNDS POLICY
THE 15-DAY GRACE PERIOD
If 15 days have gone by since your have received your purchased products, we cannot offer you a refund or exchange. To be eligible for a return, your item(s) must be:
UNOPENED AND UNUSED
SEALS AND LABELS UNTAMPERED
MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT
MUST BE WITH ITS ORIGINAL PACKAGING
To complete your return, we require you to submit a copy of your invoice as a proof of purchase.
NO RETURN POLICY FOR PERISHABLE GOODS
We assure and ensure that we DO NOT ship out expired perishable goods to maintain a good reputation and harmonious relationship with our customers, therefore, we EXEMPT our perishable goods from being returned - especially for the following reasons but not limited to:
CHANGE OF MIND
DIVERSION OF FUNDS INITIALLY INTENDED FOR PAYMENT
DAMAGE OF GOODS BY THE COURIER (3rd-party service provider)
In case that the goods have been damaged during transit with the 3rd-party courier service provider, Urban Farms PH shall NOT be held FULLY liable of the demise provided that we have done our part packing our items SAFELY and SUITABLY for shipping the products to the end customers. IF ANYTHING LIKE THIS HAPPENS, CONTACT US SO WE CAN RAISE THE PROBLEM TO THE COURIER AND DO SOMETHING ABOUT IT.
REFUNDS (if applicable)
Once we receive your returned items, we will notify you via email that it has been received, inspected, and that there were no irregularities found. WE WILL NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND REQUEST. Once approved, it will be processed within 3 days upon your receipt of the refund notification. We do not issue cash refunds. Refunds will be in the form of store credit vouchers which you can use anytime without an expiry date.
EXCHANGES (if applicable)
We at URBAN FARMS PH highly value customer satisfaction. We ensure that we ship out all our items in its best excellent condition. If ever you received defective or damaged items, contact us and we will resolve the issue as fast as we can.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SPECIAL SALE ITEMS
Unfortunately, only regular priced items may be refunded. Good news is, this rule does not apply to our Bundle Savers, Combo Savers, and Gift Sets.
SHIPPING (of returns)
Generally, the customer is responsible for paying your own shipping costs for returning your purchased item. If ever you encounter this situation, send us a message so we can discuss on the circumstances. In that way, we can evaluate and be lenient if the fault is on us.