FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Where are your products from?


All products are from the small local farmers in the SOCCSKSARGEN Region in Mindanao. These are proudly organic and high-export quality local produce.




What are your products?


We have the following products:
1. UNSWEETENED DARK CHOCOLATE (100% Pure Organic Cacao)
2. SEMISWEET DARK CHOCOLATE (70% Dark Chocolate with Coco Sugar) 3. DARK FOREST HONEY (100% Pure and Unadulterated Wild Raw Honey) 4. BLACK FOREST HONEY (100% Pure and Unadulterated Wild Raw Honey) 5. PREMIUM ROBUSTA NATIVE COFFEE (Whole Beans, Medium-Coarse Ground, Fine Ground, Coffee Drip Bags)




Where is your location?


Our Main Hub is in Sarangani, Mindanao. We ship our products to our Cebu Hub via air cargo. Cebu Hub processes all orders for faster shipment to customers anywhere in the Philippines.




How much is the shipping fee?


We offer free shipping for products under URBAN FARMS PH. Other products in collaboration with other small farms usually do not offer free shipping. Shipping fees vary.




How long is the shipping time?


Place your order today and we dispatch your orders the next day, PLUS shipping time of 5-7 days (for Metro Manila), 3-5 days (for Visayas Areas), 1-2 days (for Cebu Province), 5-7 days (for Luzon and Mindanao), and 8-10 days for Palawan.




How to pay for my order?


We offer CASH-ON-DELIVERY to serviceable areas nationwide via J&T Express. For unserviceable areas, we can arrange LBC CASH-ON-PICKUP in your preferred branch. For cashless payments, we also accept GCASH/ PAYMAYA/ BDO cash transfer.




How to order?


You may place your order in this website, or thru Shopee (shopee.ph/urbanfarmsph), or you may directly message us on Facebook (m.me/urbanfarmsph) and we will be happy to assist you with your order.




Do you accept resellers/ distributors?


YES. For more information, you may send us a message on our FB page: URBAN FARMS PH.




Do you supply farm products for business establishments?


YES. For more info, send us a message on our Facebook page: URBAN FARMS PH, or you may send us an email at urbanfarmsph@gmail.com




Are you registered? Do you have the documents?


YES. Visit this link: www.urbanfarmsph.com/permits




I prefer Cash-on-Pickup, is it possible?


YES, we ship for free thru LBC Express via Cash-on-Pickup only. If you wish for LBC Cash-on-delivery, an additional charge of Php 85 will be billed to you.




Is this door-to-door delivery? COD?


YES, we offer FREE door-to-door delivery via J&T Express (Shopee) and pay via Cash-on-Delivery. We cannot cater Cash-On-Pickup with J&T Express.